Got Questions?

All Questions

• Apex Locator Q4 : The locating values incorrectly indicate that the file has already reached or punctured the apical foramen, despite the file only having accessed the root canal?

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  A4:
  There are two reasons for this situation:
  ●Confirm if the dental crown matiral is metal.
  ●Confirm if there is carious cavity over the tooth lateral position.
  The corresponding solutions are:
  ●Locating can only be performed after the metal dental crown has been removed.
  ●Ensure insulation at the upper end of the Locating file to maintain isolation.

• Apex Locator Q3 : Why is the locating value inaccurate?

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  A3：
  There are three reasons for this situation：
  ●Excessive flushing fluid, including EDTA and NaClO, is present in the root canal.
  ●The root canal contains an excessive amount of tooth fragments.
  ●Residual dental pulp remains in the root canal, leading to hemorrhage at the root apex.
  The corresponding solutions are:
  ●Clean out the flushing fluid.
  ●Clean out the tooth fragment
  ●Clean out the residual dental pulp and take hemostasis.

• Apex Locator Q2 : The locating value is unstable and fluctuates continuously.

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  A2：
  There are two reasons for this situation:
  ●The root canal is too dry for the locator.
  ●The locating file is too small, and it is not matched with the size of the root canal after preparation.
  The corresponding solutions are:
  ●Use moderate amounts of normal saline to moisten the root canal.
  ●Try to use the matched locating file.

• Apex Locator Q1 : Apex Locator not working?

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  A1:
  The Apex Locator line is not properly connected.There are the following two solutions:
  1.Ensure the Apex locator line is securely connected.
  2.Replace a new Apex locator line.

• Endo Motor Q12 : Rotary direction becomes opposite to the preset dominant direction upon activation of the device?

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  A12: Because the polarity of the motor's power lines was incorrectly and oppositely welded,and disassemble the motor and main board, and correctly re-weld the power line polarity.

• Endo Motor Q11 : The connection function for battery charging is abnormal, occasionally not working properly?

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  A11: Because the charging port is aged, resulting in a poor connection,should replace the charging port. If the issue persists, replace the corresponding board responsible for charging functionality.

• Endo Motor Q10 : The device fails to turn on, even though the battery is showing normal status.

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  A10:
  There are two reasons for this situation:
  ●Power button damaged probably.
  ●Main Board damaged probably.
  The corresponding solutions are:
  ●Replace the Power button.
  ●Replace the Main Board.

• Endo Motor Q9 : Device can not be turned on, still no turning on function after fully and properly battery charging.

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  A9:
  There are two reasons for this situation:
  ●Battery aging damaged because of long term usage.
  ●Device drove into STARVING damaged status because of at least one year no battery charging.
  The corresponding solutions are:
  ●Replace the battery.
  ●Use the 3V Direct Current to active the battery, later on take the charging action.

• Endo Motor Q8 : About the device can not be turned on?

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  A8: The battery is out of power and battery charging will resolve this issue.

• Endo Motor Q7 : Interface goes into blank screen status and no showing?

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  A7:
  There are two reasons for this situation:
  ●Display screen damaged probably.
  ●Main board damaged probably.
  The corresponding solutions is replace the main borad (with display screen).

• Endo Motor Q6 : Why interface the enters torque function display after pressing main button, but motor not rotating？

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  A6:
  There are two reasons for this situation:
  ●Motor power line open circuit probably.
  ●Main Board damaged probably.
  The corresponding solutions are:
  ●Reweld the motor power line.
  ●Replace the Main Board.

• Endo Motor Q5 : Why the contra angle not working after pressing button?

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  A5：The button(s) damaged because of long term usage,replace the button(s) will resolve this issue.

• Endo Motor Q4 : Why Contra angle can be installed normally, and root canal file can be fasten,but fail to withdraw the file?

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  A4: The pressing cover damaged because of long term usage and replace the pressing Cover will resolve this issue.

• Endo Motor Q3 : What are the reasons for the contra-angle failing to securely fasten the root canal file and causing it to slip during rotary operation?

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  A3: Which is the primary reason for the contra-angle handpiece's inability to securely clamp the root canal file and the resulting slippage during rotary operation. Replacing the damaged main bearing will resolve this issue."

• Endo Motor Q2 : What are the reasons for the contra angle rotary stuck and how to solve it?

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  A2: The main reasons for the contra angle rotary stuck can be attributed to lack of maintenance and damaged bearings. And simply replacing the damaged bearings should resolve the issue.